Ring Ritual – Terms & Conditions

Welcome to Ring Ritual, your destination for elegant, meaningful, and carefully selected rings designed for everyday wear, gifting, and special occasions.

By accessing our website or placing an order, you agree to the Terms & Conditions set out below. Please read them carefully.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without physical interaction.

Durable Medium
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Ring Ritual website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where any provision is unclear, it will be interpreted in line with applicable consumer protection laws.

3. Company Information

4. Our Offer

At Ring Ritual, we are committed to:

• Providing high-quality rings and jewelry
• Offering everyday rings, statement rings, gift pieces, occasion jewelry, and related accessories
• Displaying accurate product descriptions, materials, sizes, measurements, and realistic product images
• Showing clear pricing, including applicable taxes and shipping fees at checkout
• Keeping product availability updated whenever reasonably possible

Product images are provided for reference. Minor differences in colour, finish, stone appearance, texture, or size may occur due to photography, lighting, screen settings, materials, or manufacturing processes.

5. Order Process

Orders are confirmed after full payment has been received.

After completing checkout, you will receive an order confirmation by email.

Payments are securely processed through trusted third-party payment providers.

Ring Ritual reserves the right to cancel or refuse an order due to:

• Suspected fraudulent activity
• Pricing or product information errors
• Payment verification issues
• Product unavailability
• Incorrect delivery information
• Quantity or purchasing restrictions

When a paid order is cancelled by Ring Ritual, an eligible refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused and unworn
• The product must not have been resized, engraved, altered, or damaged
• The product must be returned in its original packaging
• The product must remain in its original, resellable condition
• All tags, inserts, certificates, and accessories must be included
• Proof of purchase may be required

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is damaged, defective, incomplete, or incorrect.

All returns must be approved before being sent back.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the item was faulty, incorrect, or a refund is required under applicable law.

Please refer to our Return & Refund Policy for full details.

8. Pricing

All prices are displayed in USD, unless otherwise stated.

Ring Ritual reserves the right to correct pricing, promotional, product-description, or technical errors at any time.

Prices may change without prior notice. Changes will not normally affect orders that have already been confirmed.

International customers are responsible for customs duties, import taxes, and local handling charges where applicable.

9. Ring Size and Product Information

Customers are responsible for selecting the correct ring size before placing an order.

We recommend checking our size guide and measuring carefully before completing your purchase.

Please note:

• Ring sizing may vary slightly between designs
• Wider bands may fit differently from thinner bands
• Product colours may vary slightly due to lighting or screen settings
• Stones and decorative details may vary slightly in appearance
• Minor differences may occur in handmade or naturally finished products
• Plated finishes may change over time depending on wear and care

Ring Ritual is not responsible for incorrect size selection unless the wrong size was sent.

10. Product Quality & Warranty

All Ring Ritual products are checked before dispatch.

Product issues must be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

• Misuse or improper handling
• Normal wear and tear
• Scratches, dents, bending, or stone loss caused after delivery
• Damage caused by dropping, impact, or excessive force
• Tarnishing or fading caused by chemicals, perfume, lotion, sweat, or moisture
• Damage caused by swimming, showering, cleaning, or exercising while wearing the product
• Damage caused by incorrect cleaning methods
• Damage caused by improper storage
• Resizing, engraving, repair, or alteration carried out by another party
• Failure to follow product care instructions

11. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, courier availability, customs processing, and logistics conditions.

Delivery delays may occur due to:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Supply chain interruptions
• Incorrect or incomplete delivery information

Customers are responsible for ensuring that their shipping details are complete and accurate.

When delivery fails due to circumstances within our responsibility, Ring Ritual may offer a replacement or refund where applicable.

12. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed on our website.

Payment information is processed through third-party payment providers. Ring Ritual does not store complete credit or debit card details.

For payment-related issues, please contact our customer support team promptly.

13. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Replacement
• Full or partial refund
• Store credit, where applicable
• Replacement of a damaged or missing item

We may request photographs, videos, proof of purchase, or other information to review your complaint.

14. Dispute Resolution

Ring Ritual aims to resolve complaints and disputes fairly and efficiently.

Customers should first contact our support team so we can attempt to resolve the matter directly.

When a dispute cannot be resolved, it may be referred to an independent mediator, consumer protection authority, or another appropriate dispute-resolution body where applicable.

15. Force Majeure

Ring Ritual is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Shipping carrier disruptions
• Supply chain interruptions
• Strikes or transportation delays
• Government restrictions
• Customs delays
• Internet or payment-system failures
• Other events beyond our reasonable control

16. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

17. Changes to These Terms

Ring Ritual reserves the right to update these Terms & Conditions at any time.